The official text of this guide is Japanese. Even if translations are made in English or Chinese (simplified or traditional) for reference, only the original Japanese text will be valid, and the English or Chinese (simplified or traditional) translation will not be valid.

1. About "Overseas Shipping Request Service"

   1. "Overseas Shipping Request Service" means that our company will handle products (hereinafter referred to as "Eligible Products") purchased by users from "Clove Mystery Pack" (hereinafter referred to as "Clove Mystery Pack") operated by our company on behalf of users. This is a service that requests overseas delivery of eligible products to a transportation company or postal company (hereinafter collectively referred to as a "delivery company").
      1. Currently, we can request overseas shipping to the United States, Mainland China, Hong Kong, Taiwan, Macau, Australia, and Singapore.
      2. Currently, when using the overseas shipping request service, you will be required to pay 5,000 points that can be used at Clove Mystery Pack as a usage fee. Please note that 5,000 points will not be paid for shipping requests that occur within 24 hours after 5,000 points are paid. However, customs duties, domestic consumption taxes, value added taxes, deposits, fines, surcharges, and other charges are not included. These charges shall be paid by the user who is the consignee.
      3. Due to the regulations of the destination country, some products may not be shippable (for example, if they are classified as prohibited imports). Please make sure to check the import restrictions before using this service. For products that cannot be shipped, we will provide compensation in the form of points.
   2. After the user completes the shipping request, we will process the shipping within 10 to 15 business days in principle.
   3. The following is a guideline for the delivery period depending on the delivery company after the delivery is completed from our company to the delivery company.
      1. For the US: 7-14 days
      2. For mainland China: 5-12 days
      3. For Hong Kong: 5-9 days
      4. For Taiwan: 5-9 days
      5. For Macau: 5-11 days
      6. For Australia: 4-8 days
      7. For Singapore: 4-6 days
   4. For products listed as "pre-order" in our product lineup, the shipping process will begin sequentially after the stated release date. Please note that the shipping schedule may change without prior notice due to delays in the product release date or other factors. We appreciate your understanding.

2. Notes

   1. Various services provided by our company, including the overseas shipping request service (if the name or content of the service is changed for any reason, this includes the service after the change; hereinafter referred to as the "Service"), when used, the Clove Terms of Use apply. Please be sure to read the full text of the Terms of Use and agree to the Terms of Use before using the site.
   2. The User shall in advance authorize the Company to conclude a delivery contract in the User's name. In addition, our company is not a party to the transportation contract or postal contract (hereinafter collectively referred to as the "delivery contract") for the target product with the delivery company, and we do not accept any liability for delays, loss, theft, damage, etc. in delivery. In the event of an accident, the Company will not be held responsible and will not refund points unless the accident is attributable to the Company.
   3. After the products purchased by the User are shipped by our company, the User shall be primarily responsible for customs clearance and other import/export activities. When using this service, the user shall use this service after confirming that it does not violate the laws and regulations of the importing and exporting countries, including the countries of transit. In addition, in order to provide this service, we may carry out import/export procedures under the user's name.
   4. We will ship the applicable product to the address registered and requested by the user. We are not responsible for any errors in user address registration. In addition, we cannot respond to cancellations after purchasing this service.
   5. Regarding the delivery of eligible products, the international courier transportation terms and conditions and standard motor vehicle transportation terms and conditions (hereinafter collectively referred to as the "Terms and Conditions") established by the delivery company will apply. Information regarding delivery status will also be provided online. For details, please refer to the shipping company information below.

      1. 【Delivery company information】

         ECMS Japan Co., Ltd.

         Terms and conditions：https://www.ecmsglobal-jp.com/transportation-agreement

         Cargo tracking：https://www.ecmsglobal-jp.com/faq

   6. Depending on the shipping destination country specified by the user, there may be restrictions or actions required by the user, so please check in advance. (The following are examples of restrictions and responses by country.)
      1. In the United States: US military bases, Puerto Rico, Virgin Islands, Guam, Utah: Applicable zip codes: 845, 846, 847, POBOX cannot be delivered. please confirm beforehand.
      2. For mainland China: ECMS will send you information regarding ID upload via SMS and email. Please check and respond.
         1. After a shipping request from our company, if personal verification on ECMS is not completed within one week, the package will be returned to our company. After return, our company cannot handle storage or re-shipping, so please promptly respond upon receiving communication from ECMS.
      3. Taiwan: You need to register and confirm with EX WAY. Please check and respond.
         1. After a shipping request from our company, if personal verification via EX WAY (EX Warehousing) is not completed within one week, the package will be returned to our company. After return, our company cannot handle storage or re-shipping, so please promptly respond upon receiving communication from EX WAY (EX Warehousing).
   7. Users are responsible for receiving the applicable products at their registered overseas shipping destination. If the Company incurs costs or damages as a result of the User not receiving the Target Product, the User shall compensate for these. In addition, the Company shall not be held responsible for any disadvantages (including, but not limited to, return shipping costs, opportunity losses, etc.) caused by the User not being able to receive the Target Product.
   8. Our company may change or abolish the content of this service at any time without prior notice. We will not be held responsible for any disadvantage or damage caused to users due to changes or abolition.